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3M Singapore (3M) respects an individual’s right to privacy and has based its privacy policy on the Personal Data Protection Act 2012 (PDPA).
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What does this Policy Cover?
This policy:
- sets out the principles 3M follows when collecting, using, disclosing, retaining and removing personal data; and
- describes other important topics relating to an individual’s privacy.
By purchasing goods from 3M, communicating with 3M through email, by telephone, in writing or by using any of 3M’s other services, including the 3M website, or by providing personal data to us, you agree to the collection, use and disclosure of your personal data in the manner described in this policy.
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Collection Use and Storage of Personal Data
The type of personal data that 3M may collect from individuals will depend upon the particular transaction and the dealing. Normally the personal data collected by 3M may include an individual’s:
- name, title, address;
- personal identification and/or passport number;
- telephone number;
- email address and online passwords;
- records of communications with 3M;
- responses to market surveys and contests conducted by 3M or on 3M’s behalf;
- credit card or debit card information;
- camera or video footage that identifies individuals (including CCTV footage);
- website usage information.
3M only collects, uses and discloses personal data with an individual’s consent or deemed consent or as otherwise permitted under the PDPA or other applicable laws and regulations.
Personal Data will, generally, only be collected and used for the primary purposes of:
3M takes reasonable steps to ensure the individual is aware of:
- conducting, improving, maintaining and developing a business relationship.
- processing, servicing or enforcing transactions and sending related communications;
- identification and verification purposes in connection with any of the services or products that may be supplied to individuals;
- responding to individual’s queries;
- administering contests or market surveys conducted by 3M or on 3M’s behalf
- marketing (such as providing individuals with information about our products and promotional notices and offers); and
- improving the 3M’s website.
- the likely use of the information;
- the means of requesting 3M on the provision of personal data that is in the possession of 3M;
- the means of withdrawing any consent in respect of the collection, use or disclosure of the personal data that is in the possession of 3M;
- the identity and contact details of the organisation;
- any law requiring collection of the information; and
- the main consequences of failure to provide the information.
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How 3M will disclose your Personal Data?
3M discloses personal data:
- for the primary purpose for which it was collected; or
- for purposes that a reasonable person will consider appropriate in the circumstances; or
- where the individual has consented; or
- for direct marketing by 3M where consent has been given but giving individuals the opportunity to opt out of such direct marketing. 3M includes its contact details in any direct marketing; or
- where permitted under the PDPA or other applicable law or if required by law.
3M does not disclose your personal data for any secondary purposes unless your consent has been given or if so permitted or required under the PDPA or other applicable laws and regulations.
3M will not sell or license any personal data that it collects from an individual.
There may be other situations where we may collect and use personal data, which are outside a person’s reasonable expectation. When this occurs, 3M is committed to providing the individual with an explanation for the possible use of the personal data when asking for the individual’s consent.
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Accuracy and Correction of Personal Data
3M discloses personal data:
- 3M takes steps to ensure information is accurate and up-to-date by updating its records whenever changes to information come to its attention. 3M disregards information which seems, on a reasonable basis, be inaccurate or out of date by reason of the time which has elapsed since it was collected or by reason of any other information in its possession.
- If an individual has submitted personal data to 3M electronically or otherwise, and would like it corrected, then a written request should be sent by email to the Privacy Officer at sgpprivacy@mmm.com or to the address below.
- 3M will comply with an individual’s request to correct their personal data as soon as practicable.
- If 3M disagrees with any request to correct an individual’s personal data on reasonable grounds, 3M shall annotate the personal data with the correction that was requested but not made.
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Withdrawal of Consent
An individual may withdraw his consent for the collection, use or disclosure of personal data by giving 3M reasonable notice by sending a written request (a) by email to the Privacy Officer at sgpprivacy@mmm.com or (b) to the address below. 3M shall inform the individual of the likely consequences of the withdrawal of the consent. 3M will cease to collect, use or disclose the personal data upon such withdrawal unless otherwise permitted or required by the PDPA or other applicable laws and regulations.
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Using our Website
As with most websites, when you visit the 3M website or use an application on the 3M website, 3M may record anonymous information such as IP address (where not used to identify a specific individual), time, date, referring URL, pages accessed and documents downloaded, type of browser and operating system.
3M also uses “cookies”. A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires. Cookies may collect and store your personal data. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the 3M website 3M, but may be limited in the use of some of the features.
The 3M websites may contain links to or from other websites. 3M is not responsible for the privacy practices of other websites. This privacy policy applies only to the information we collect on the 3M website. We encourage you to read the privacy policies of other websites you link to from 3M’s website.
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Security of your Personal Data
3M will take reasonable steps to ensure that personal data is securely stored.
3M protects personal data from misuse or loss by restricting access to the information in electronic format and by appropriate physical and communications security.
Any data destroyed is disposed of in a manner that protects the privacy of personal data in an appropriate manner.
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Dealing with Unsolicited Information
3M takes all reasonable steps to ensure that all unsolicited information is destroyed immediately.
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Access to Personal Data
If an individual wishes to be provided with information regarding their Personal Data that is in the possession or under the control of 3M or the ways in which such Personal Data has been used or disclosed by 3M in the year preceding such request, then that person needs to send a written request by email to the Privacy Officer at sgpprivacy@mmm.com or to the address as detailed below. 3M will handle such requests as soon as reasonably possible in accordance with the PDPA.
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Anonymity when dealing with 3M
3M allows individuals the option not to identify themselves when dealing with it, where practicable.
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Cross Border Disclosure
Any personal data provided to 3M may be transferred to, stored by or disclosed to an overseas recipient. For example, 3M may use a server hosted overseas to store data, which may include your personal data.
Your personal data may also be processed by employees or by other third parties operating outside of Singapore, who work for 3M, or by the representatives and employees of 3M’s parent company.
3M will take reasonable steps, in the circumstances, before your personal data is disclosed to an overseas recipient, to ensure that the overseas recipient provide a standard of protection to personal data so transferred that is comparable to the protection under the PDPA.
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Sensitive Information
3M does not collect sensitive information without the individual’s consent and unless it is specifically relevant and necessary for 3M’s primary purposes of conducting, improving, maintaining and developing a business relationship. All sensitive information is collected and used in accordance with this privacy policy. 3M does not use government identifiers (e.g. tax file numbers) to identify individuals.
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DNC Registry
3M complies with all provisions regarding the DNC Registry under the PDPA.
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Other Important Information
3M reserves the right to modify this privacy policy at any time. A current version of this policy will be published on 3M’s website or may be obtained free of charge upon request.
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Further Information
If you have any queries or concerns about 3M’s privacy policy, please contact:
3M Singapore Privacy Officer
3M Technologies (Singapore) Pte Ltd
10 Ang Mo Kio Street 65
Techpoint #01-01
Singapore 569059
Email: sgpprivacy@mmm.com
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The Singapore Addendum to the 3M Global Privacy Policy
This addendum supplements, details or modifies the 3M Global Privacy Policy in accordance with the applicable local data privacy law, its implementing rules and regulations and related issuances of the local data privacy regulator (collectively referred to herein as “Law”).
This addendum applies to the processing of personal data by 3M Technologies (S) Pte Ltd., 3M Singapore Pte Ltd. 3M Asia Pacific Pte Ltd, 3M APAC RDC Pte Ltd and 3M Innovation Singapore Pte Ltd. (collectively, “3M” or “we” hereinafter). For this purpose, the term “processing” shall include, but not limited to, the collection, recording, organization, storage, updating or modification, retrieval, consultation, use, consolidation, blocking, erasure or destruction of personal data.
Personal data
Singapore law defines personal data as data, whether true or not, about an individual who can be identified from that data; or from that data and other information to which the organisation has or is likely to have access.
The personal data collected by 3M may include, but not limited to, the following:
- name, title, address;
- personal identification and/or passport number;
- telephone number;
- email address and online passwords;
- records of communications with 3M;
- responses to market surveys and contests conducted by 3M or on its behalf;
- credit card or debit card information;
- camera or video footage that identifies individuals (including CCTV footage) installed at some parts of 3M’s premises as part of its security infrastructure;
- username, password and other identifiers when you register at 3M’s website;
In processing personal data, we will take into account the nature of its sensitivity and will only process sensitive data upon the express consent of the data subject and only for purposes it was provided, or in accordance with law.
In processing sensitive data, 3M will inform data subjects of the sensitive data that is necessary to fulfill the core functionality of the product or service, and the consequences of refusal to the processing, for the purpose of allowing the data subjects to decide whether or not to give consent.
Collection, Purpose of Collection and Processing of Personal Data
Personal data will, generally, only be collected and used for the primary purposes of:
- communicating with employees, customers, contractors, suppliers, agents or any other individuals;
- conducting, improving, maintaining and developing a business relationship and/or for employment purposes;
- general HR administration and information required for the management of the employment relationship;
- processing, servicing or enforcing transactions and sending related communications;
- identifying and verifying individuals that have been supplied with any 3M services or products;
- administering customer orders or managing projects;
- responding to an individual’s queries;
- administering contests or market surveys conducted by 3M or on 3M’s behalf;
- marketing with consent (such as providing individuals with information about 3M products and promotional notices and offers);
- processing your purchase, application, inquiry or request;
- ensuring IT security and resource management;
- ensuring site security;
- compliance with applicable laws and regulations of regulatory authorities and enforcement agencies;
- administrative purposes such as billing, payment and debt collection;
- responding to any claim and/or legal process; and
- improving 3M’s website.
Disclosure
3M discloses personal data:
- for the primary purpose for which it was collected; or
- for purposes that a reasonable person will consider appropriate in the circumstances; or
- where the individual has consented; or
- for direct marketing by 3M where consent has been given, but individuals will be given the opportunity to opt out of such direct marketing. 3M includes its contact details in any direct marketing; or
- where permitted by law;
- to 3M’s parent, related, affiliate and/or associate company;
- in any court of law or any relevant party in connection with any claim or legal proceedings, legal firms and/or advisors, debt collection agencies, credit reporting agencies and/or credit providers;
- to any payment agencies including, but not limited to, financial institutions for purposes of maintaining financial records, assessing or verifying credit, and facilitating payment;
- regulatory authorities and enforcement agencies;
- third party service providers, consultants, insurers, underwriters, auditors and advisors as well as their respective agents and/or contractors on a need to know basis; and
- any actual or potential assignee, transferee or acquirer of any of 3M’s business in connection with any corporate exercise.
3M does not disclose your personal data for any secondary purposes unless your consent has been previously obtained in accordance with law.
3M will not sell or license any personal data that it collects from an individual.
In situations where 3M processes personal data outside reasonable expectations, 3M will require your consent prior to processing.
Cross-border disclosure
Any personal data provided to 3M may be transferred to, stored by or disclosed to an overseas recipient. For example, 3M may use a server hosted overseas to store data, which may include your personal data.
Your personal data may also be processed by employees or by other third parties operating outside of Singapore in countries like the United States of America or in the European Union, who work for 3M, or by the representatives and employees of 3M’s parent company and affiliates.
3M will take reasonable steps, in the circumstances, before your personal data is disclosed to an overseas recipient, to ensure that the overseas recipient does not breach privacy laws in relation to your personal data. In this regard, 3M has a Transborder Data Flow Agreement in place that requires foreign recipients of your personal data to provide a standard of protection comparable to the protection under the Personal Data Protection Act of 2012 (PDPA).
Data breach
Where a suspected data breach has occurred, 3M will act in accordance with its data breach response plan. In the event that 3M has determined that a data breach has occurred, we will notify the local data privacy regulator and affected data subject (s) in accordance with law.
Anonymity
3M gives individuals the option not to identify themselves when dealing with it, where practicable. However, if you do not provide us with the personal data that we request, our ability to handle your inquiry, request, complaint or application may be diminished.
Consent and limitation in the processing of personal data
You may choose whether or not to provide your personal data, and, if already provided, you may choose to exercise your right to object, block, or remove such personal data as provided by law. If you would like to exercise your right to object, block, or remove your consent, please contact 3M using the contact details below.
In this case, however, we may not be able to adequately provide you the assistance or services you requested.
When you object, block or remove your consent, 3M shall no longer process your personal data, except in cases allowed or required by law.
If you would like to update, correct or access your personal data, please contact us using the contact details below.
Inquiries and Complaints
If you have any queries or concerns about 3M’s privacy policy, this addendum or about our use of your personal data, you may write to us using the following contact details:
Email: sgpprivacy@mmm.com
3M Technologies (S) Pte Ltd.
Attn: Data Protection Officer
10 Ang Mo Kio Street 65
Techpoint #01-01
Singapore 569059
