3M promotes business reforms with the introduction of global ERP
As part of this transformation we are implementing an Enterprise Resource Planning (ERP) system which will allow for streamlined transactions with you. We have gained significant experience from implementing this in more than 25 countries over the past few years and are excited to do the same in South-East Asia.
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Introduction from our MD
Thank you for your support with the implementation of our South-East Asia Deployment. As our organization continues to grow, please be assured that our customers are at the core of everything we do and that our transformation will benefit all, making it easier to do business with us. I look forward to our continued collaboration. Kevin McGuigan - VP and MD, 3M South East Asia.
Please explore the six main areas where you will see changes from our order entry system implementation
We have worked diligently to reduce any impact to you. We encourage you to review the changes and assess whether you need to make changes to your processes or systems.
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Documents- New, consistent formatting
- Document numbers such as invoice numbers and credit memo numbers are now numeric and non-sequential
- New fields appear on many documents
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Order Numbering- Order number is assigned at order entry
- Delivery number is added to shipments
- Invoice number added at billing rather than at order entry
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Order Dating- Any date a customer sends will be used as a requested delivery date
- Order dating from non-deployed sites may initially show TBD (to be determined) until updated by site
- New delivery dating fields
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3M ID Numbers- Additional 10-digit 3M ID is added to documents and labels
- Customers may continue to use the 11-digit 3M ID, UPC, 3M Catalog Number and/or Customer Part Number. For abrasives materials, continue to use SPID Number, SPR Number and/or SPID UPC
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CertificatesChanges include:
- New format
- Addition of 10-digit 3M ID
- Shelf-life format change
- Addition of a delivery number
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Partner Portal: bCom- New state of the art experience
- Access using a computer, tablet or mobile device
- Check product availability, place orders, check order status, view real-time price lists and product information
- Securely access your agreements, pricing extracts, product files, news and more
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3M ERP Introduction brochure
View the material that summerizes the above six contents in one document
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3M ERP Reference Guide
This guide is intended to give you details on the changes that you will see as a result of the new ERP deployment. Please refer to the contact information for each topic located at the bottom of each page.
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Contact us
Please contact us ast the following email address:
3msupport.sg@mmm.comPlease download the official letter to our customers confirming our Go Live in August 2022.
Click here for Frequently Asked Questions (FAQ)
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Why did I receive a communication regarding 3M’s ERP implementation?
You will be experiencing some changes to your documents as we implement a new ERP system.
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Does the ERP implementation affect all my orders?
This implementation covers orders you send directly to 3M.
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What changes should I expect to see?
Please refer to the ERP Reference Guide on this website to see details on key changes. Please note that much will stay the same – you can still order using the same product numbers and we will continue to provide the same documents, however the format, numbering and fields may change.
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What do I need to do?
We have worked diligently to reduce impact to you. In addition, we encourage you to review the 3M ERP Reference Guide to determine if there are changes that may impact you specifically. As we transition to our new system, please anticipate a short downtime and plan your orders accordingly. You will receive ongoing communication with updates around timing.
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Who should I contact if I have questions?
Please contact your Customer Service Representative.
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What day in August in 2022 are you going live?
We will contact you closer to the deployment with the confirmed date. Typically our go-live date is near the beginning of the month. Our goal is to provide you with sufficient information and time to make any necessary adjustments.
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When will I get the Go Live date?
We plan to announce the plan for specific Go Live dates 6-8 weeks prior to deployment.
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How much extra inventory should I hold or recommendation on process to add inventory?
3M can provide information to support your purchasing decision.
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When do we start inventory planning with you?
Once you have established your business continuity plan needs, we can work with you on any questions you may have.
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Will product be returnable in the event it is not used?
3M will not accept returns for excess inventory. We expect that you will have an appropriate continuity plan to address any additional purchased inventory.
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How long is your ramp-up period? How long will service be affected? How long will you be down?
There is a short shipping shutdown period over a weekend as we transition our system, followed by a short controlled ramp-up period. We will work with you on continuity plans to minimize potential business impacts.
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What service issues do you anticipate?
We anticipate very few service issues; however we will have a period of less than a week where we will not be able to ship. This is why we are engaging in business continuity discussions with you to ensure your business needs are addressed.
